Terms of Service

KronoSync Smart Attendance Management System

Last updated: 20 August 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the KronoSync Smart Attendance Management System, including our website, web application, mobile app, and related services (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you accept these Terms on behalf of a company, you represent that you are authorised to do so.

2. The Service

KronoSync provides workforce attendance and payroll management, including:

  • integration with ZKTeco biometric attendance devices;
  • check-in and check-out tracking, including mobile check-in with optional geofencing;
  • shift, roster, overtime, and leave management;
  • automated payroll processing and payslip generation;
  • real-time dashboards, reports, and exports; and
  • mobile app notifications and reminders.

The Service is provided as a hosted software subscription. We may add, modify, or discontinue features, and will give reasonable notice of material changes.

3. Accounts and Registration

  • You must provide accurate and complete information when registering.
  • You are responsible for safeguarding your credentials and API tokens, and for all activity under your account.
  • Company owners may invite administrators and employees and control their access levels.
  • You must notify us promptly of any unauthorised account use.

4. Your Responsibilities for Employee Data

As a company controller of employee data, you agree to:

  • obtain the necessary consent from employees before enrolling their biometric identifiers on attendance devices, enabling location-stamped mobile check-ins, or enabling notifications;

  • process employee data in compliance with the Personal Data Protection Act 2010 and applicable employment laws; and

  • use the Service only for employees and workers with whom you have a lawful basis to process data.

5. Acceptable Use

You agree not to:

  • use the Service for any unlawful purpose or in violation of these Terms;

  • attempt to gain unauthorised access to the Service, other accounts, or our infrastructure through probing, scanning, or testing of vulnerabilities without our written permission;

  • reverse engineer, decompile, or create derivative works based on the Service;

  • share your credentials, or resell or sublicense access to the Service without a written agreement; or

  • upload data you have no right to process.

6. Devices and Integrations

ZKTeco devices, networks, and third-party integrations you connect to the Service are under your control. You are responsible for their procurement, configuration, security, and lawful use.

7. Fees and Payment

Subscription fees and billing terms are as agreed in your order or subscription plan. Fees are generally billed in advance and are non-refundable except as required by law. You are responsible for applicable taxes. We may change fees upon reasonable advance notice; changes will not apply retroactively to a paid period.

8. Availability, Maintenance, and Backups

We aim to provide high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. While we maintain regular backups, you are encouraged to export critical data (for example payroll records). We are not liable for outages caused by factors beyond our reasonable control, including your devices, networks, or third-party services.

9. Intellectual Property

The Service, including its software, design, and content, is owned by KronoSync and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain ownership of all data you submit ("Your Data").

10. Third-Party Services

The Service relies on third-party providers such as Google Firebase (push notifications and app infrastructure) and WhatsApp (message delivery). Their respective terms may also apply.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, KronoSync's total liability arising from or relating to the Service is limited to the fees you paid in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, or for errors in payroll or attendance data caused by incorrect configuration, device malfunction, or inaccurate input data.

13. Indemnification

You agree to indemnify and hold KronoSync harmless from claims, damages, and expenses arising from your breach of these Terms, your misuse of the Service, or your unlawful processing of employee data.

14. Suspension and Termination

We may suspend or terminate access for non-payment or material breach of these Terms, with notice where practicable. You may cancel at any time through your account or by contacting us. Upon termination, you may export Your Data during a reasonable notice period, after which it will be handled in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced within the Service or by notification to company administrators. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over disputes arising from them.

17. Contact Us